Froggy Pond

I just placed an order in your slime shop, when will my slime be shipped?

All orders require 4-6 business days of processing time for packaging (not including weekends and holidays) before they are shipped.Click here to find out more about the shipping process.  Please note: this does not include weekends and major holidays. Delays in transit may occur due to postal operation errors, weather conditions, and holidays.

 

Shipping Time Frame

4 to 6 full business days processing time + your selected shipping method transit time = Estimated delivery time

How much will it cost to ship my order?

Shipping costs depend on how much you order, where you live, and which shipping method you choose. You will see the shipping costs before you finalize your purchase.


My package was marked as delivered, but is not here. What should I do?

If your tracking information shows that your package was delivered but you can’t find it, the carrier may have placed it in a safer location. Please check your mailbox, porch, garage, and neighbors. 

In some cases, packages may show as ‘delivered’ but could take up to additional 72 hours. If it has been over 72 hours from the ‘delivered’ status, file a claim with USPS directly. We do not grant refunds or replacements for packages marked as “delivered”. Link to file a claim through USPS: click here (the customer needs to file a claim for the lost order.)

To minimize wait time, customers can now directly email their local USPS for a follow up: click here (the customer needs to enter the tracking number)

I paid for expedited delivery. Does that mean my slime will bypass the processing time?

No, all orders require 4-6 business days of processing time for packaging (not including weekends and holidays) before they are shipped regardless of the shipping method you chose. 

 

Shipping Time Frame:

4 to 6 full business days processing time + your selected shipping method transit time = Estimated delivery time

 

When will my subscription box be shipped?

We ship subscription box orders throughout the 2nd week of each month. 

 

Do you ship internationally?

We currently ship internationally outside of the U.S. to most countries. Delivery timeframes and shipping costs are calculated at checkout before payment. Please be aware that international shipments take longer than domestic shipments. 

 

Customers are 100% responsible for any additional fees imposed by their respective countries during or after shipping (customs, duties, taxes, etc.). Please be sure to check with your local post office to find out the fees before placing an order.

 

(Updated June 27th, 2022) Currently, Snoopslimes is only offering the Priority Mail Express shipping option to Australia and New Zealand until further notice. My package was returned back to the sender. What happens now?

Invalid addresses are the most common reason packages are returned back to our warehouse. If your order is returned to us due to an address issue, contact help@snoopslimes.co and we will issue a store credit for the order total. Please be advised that we do not re-ship any returned packages for sanitary reasons.

 

How do I change my address after it’s been shipped out?

We are not responsible for the order being shipped to the incorrect address provided by the customer. The customer is responsible to input the correct address and review it to ensure it is accurate. 

Tips on caring for your slime

With proper care, slimes can last for a few months. However, it is normal for slimes to deflate or melt over time due to the nature of slime ingredients. 

To keep your slime in a good state for as long as possible, make sure to wash your hands before playing and play on a clean surface to avoid debris or bacteria from getting into your slime. 

After playing, store your slime in an airtight container and a cool environment. Be sure to reactivate your slime frequently by using the slime activator included with your order.

What is a slime activator and how does it work?

Slime activator is a liquid solution of borax diluted water that is necessary to create and maintain slime in its proper gooey consistency through chemical reaction.

Every order will be provided with a bag of borax powder and instructions on creating a slime activator to fix sticky slime. Add a few drops of slime activator you’ve created into a sticky slime and knead until you reach your desired consistency. Make sure you don’t add too much activator at once to avoid over-activating your slime. Click here to watch a video on how to fix sticky slime!

Note: When handling borax, it’s always best to wear gloves.

How do I fix my sticky slime?

The components of your slime can cause it to become stickier than desired especially in warmer weather,  To restore it to its desired consistency, simply add a small amount of activator and knead until you achieve the texture that works for you - but don't go overboard as too much can result in a stiff slime. Click here to watch a video on how to fix sticky slime!

I got slime on my carpet. What should I do?

Tackle stubborn slime stains with ease by combining a 50/50 mix of white vinegar and cold water. Test out the solution on delicate surfaces first to ensure it won't cause damage, then spritz onto the stain before using a soft brush to work away at any residue clinging firmly in place. Finally, use paper towels to absorb what remains until your area is spotless!

How do I fix my stiff slime?

Slimes can become stiff and hard especially in colder months due to slime ingredients. However, don’t worry! Multiple ways can easily fix this:

Opaque slimes: Add small amounts of unscented lotion to the slime and knead until you reach the desired consistency.

Clear slimes: Leave the slime in an airtight container in a warm place for a few days for the slime to thaw and soften up.

Click here to watch a video on “How to Fix Stiff Slime”!