How can we help you?

FAQ

General

What is included in my package?

All packages come with the items that you’ve purchased, borax powder (used to make slime activator), and a slime care instruction card.


What kind of ingredients are in slime?

Primary ingredients include: Polyvinyl Acetate (PVA), Borax

May also contain: Colorant, Fragrance Oil (may contain peanuts), Mineral Oil, Glycerin, Alumina Silicate, Non-Toxic Craft Materials, Non-Toxic Absorbent Polymers

Slime is not recommended for those with eczema (sensitive skin) or who may have allergic reactions to the ingredients listed above. Slime is recommended for ages 8+ and up.

Are slimes edible?

Slimes are not edible and are for playing purposes only. Never consume slime or any items included with the slime (charms, glitters, add-ons, etc.). It will cause a choking hazard and presumably make you ill.

How long should slimes last?

With proper care, slimes can last for a few months. However, slimes are normal to deflate or melt over time due to the nature of slime ingredients. All slimes expire over time, and it is unavoidable.

To keep your slime in a good state for as long as possible, make sure to wash your hands before playing and play on a clean surface to avoid debris or bacteria from getting into your slime. After playing, store your slime in an airtight container and a cool environment. Reactivate your slime frequently using a slime activator to avoid your slime from melting. If the slime has been in the deflated state for a long time, it may be time for a new slime!

What age is slime good for?

Slime is a fun and therapeutic toy that is recommended for ages 8 and up. Please keep slime away from children under 4 years old as slime poses a risk of choking or accidental ingestion. Slime products should not be given to children under 8 years old without adult supervision.

What are the payment methods available?

We currently accept Visa, Mastercard, Paypal, American Express, Apple Pay, JCB, Discover, and Diners Club debit and credit cards.

Shipping & Handling

How long does it take for my order to arrive?

Please allow 4-6 full business days for your order to be processed and shipped. Note: this does not include weekends and major holidays. Delays in transit may occur due to postal operation errors, weather conditions, and holidays.

Shipping Time Frame:

4 to 6 full business days processing time + your selected shipping method transit time = Estimated delivery time

Shipping Method Transit Times:

Please be advised that the transit time stated below are estimations. Delays in transit may occur due to postal operation errors, weather conditions, and holidays.

The selected shipping method only applies to shipping time and does not include our processing time (4 to 6 business days). 

USPS Priority Mail Express: 1-2 business days

USPS Priority Mail: 1-3 business days

USPS First Class: 3-5 business days

USPS International First Class: Varies by destination. May take up to 2+ months.

USPS International Priority Mail: 1-2 weeks

USPS International Priority Mail Express: 1-2 weeks

How do I track my order?

A shipping confirmation containing your tracking number(s) will be sent to the email or phone number you have provided once your order has shipped. Note: please allow a few days for the tracking number of your order to be updated as USPS needs to process and scan the packages received before shipping. International Customers: Once your package has shipped and scanned to your country, you may be able to track the package more efficiently using your local post office websites.

United Kingdom: www.posten.no 

Canada: www.canadapost.com 

Norway: www.royalmail.com 

Saudi Arabia: www.splonline.com

I provided the wrong address. Can I change the address to my order?

We are not responsible for the order being shipped to the incorrect address provided by the customer. The customer is responsible to input the correct address and review it to ensure it is accurate. 

If you have any urgent matter and need to request an address change, please email help@snoopslimes.co by the next day of the restock with your order number (Saturday before 9 am CST) to request an address change. Address change is not guaranteed after this deadline.

Do you ship internationally?

We currently ship internationally outside of the U.S. to most countries. Delivery timeframes and shipping costs are calculated at checkout before payment. Please be aware that international shipments take longer than domestic shipments. Customers are 100% responsible for any additional fees imposed by their respective countries during or after shipping (customs, duties, taxes, etc.). Please be sure to check with your local post office to find out the fees before placing an order. (Updated June 3rd, 2022) Due to COVID-19, the U.S. Postal Service has suspended transportation to certain countries. Snoopslimes will refrain from accepting orders to countries listed in this link until further notice.

Currently, the U.S Postal Service is experiencing delays and disruptions with international packages. Please click this link to see if it applies to your destination.

(Updated June 27th, 2022) Currently, Snoopslimes is only offering the Priority Mail Express shipping option to Australia and New Zealand until further notice.

My package says it is delivered but it is not here?

If your tracking information shows that your package was delivered but you can’t find it, the carrier may have placed it in a safer location. Please check your mailbox, porch, garage, and neighbors. In some cases, packages may show as ‘delivered’ but could take up to additional 72 hours. If it has been over 72 hours from the ‘delivered’ status, file a claim with USPS directly. We do not grant refunds or replacements for packages marked as “delivered”. Link to file a claim through USPS: click here (the customer needs to file a claim for the lost order.)

To minimize wait time, customers can now directly email their local USPS for a follow up: click here (the customer needs to enter the tracking number)

My package was returned back to the sender. What happens now?

Invalid addresses are the most common reason packages are returned back to our warehouse. If your order is returned to us due to an address issue, contact help@snoopslimes.co and we will issue a store credit for the order total. Please be advised that we do not re-ship any returned packages for sanitary reasons.


My package or items are damaged. What should I do?

Please email us at help@snoopslimes.co with a full picture of the damaged item or package and we will work to provide a solution for you typically within 2-3 business days. 

In most cases, we will provide you with a full refund or store credit for the damaged item. If a replacement is available, we will ship out a replacement for the damaged item.

Claims for damaged or missing items must be reported immediately or within five days of the receipt of your order. The time frame is made to ensure the solid proof is shown.

I received the wrong item. What should I do?

Please email us at help@snoopslimes.co with your order number and a picture of the incorrect item. We will work to provide a solution for you typically within 2-3 business days.

Can I cancel my order?

Due to the manufacturing and production of slime, we do not allow any cancellations. All sales are final. Please be sure of your purchase before placing your order.

If you have any urgent matter and need to request an order cancellation, please email help@snoopslimes.co by the next day of the restock (Saturday before 9 am CST) of your order to request cancellation. Cancellations are not guaranteed after this deadline.

Snoopslimes is not responsible for unauthorized purchases. 

Returns & Exchanges

What is your return & exchange policy?

All orders are final sale. Due to slime being a sensory toy for playing purposes, we do not accept any returns or exchanges for health and sanitary reasons. Slimes cannot be returned, even if it is unopened. 

Snoopslimes is not responsible for unauthorized purchases. All sales are final.

Slime Questions & Care

What is a slime activator and how does it work?

Slime activator is a liquid solution of borax diluted water that is necessary to create and maintain slime in its proper gooey consistency through chemical reaction.


Every order will be provided with a bag of borax powder and instructions on creating a slime activator to fix sticky slime. Add a few drops of slime activator you’ve created into a sticky slime and knead until you reach your desired consistency. Make sure you don’t add too much activator at once to avoid over-activating your slime.


How do I fix my stiff slime?

Slimes can become stiff and hard especially in colder months due to slime ingredients. However, don’t worry! Multiple ways can easily fix this:

Opaque slimes: Add small amounts of lotion to the slime and knead until you reach the desired consistency.

Clear slimes: Leave the slime in an airtight container in a warm place for a few days for the slime to thaw and soften up.

How do I fix my sticky slime?

Slimes can become sticky especially in hotter months due to slime ingredients. You can fix this by adding a slime activator into your slime and kneading it until you reach the desired consistency. Make sure to not use too much activator as it can result in a stiff slime.

Tips on caring for your slime

With proper care, slimes can last for a few months. However, it is normal for slimes to deflate or melt over time due to the nature of slime ingredients. 


To keep your slime in a good state for as long as possible, make sure to wash your hands before playing and play on a clean surface to avoid debris or bacteria from getting into your slime. After playing, store your slime in an airtight container and a cool environment. Reactivate your slime frequently using slime activator to avoid your slime from melting.


I got slime on my carpet. What should I do?

The easiest way to remove slime stains is by mixing 50% white vinegar with 50% cold water. Spot test the mixture before using on delicate fabrics or surfaces.


Spray the mixture onto the stain and use a soft brush to work slime loose from the carpet. Use a dry paper towel to remove the slime. Repeat this process until the slime is fully off of the carpet or fabric.


I mixed my slime with the add-in and now it is overflowing.

Many of our DIY slimes come with extra ‘add-ins’ that you can mix into the slime. Most DIY slime add-ins come in an 8oz airtight deli container that you can store the extra slime in. If you need more air-tight containers to store your overflowing slime, you can purchase our empty 6oz containers here


I am purchasing slime for a gift. How early can I buy slime in advance?

Many of our slimes have unique traits and add-ins. We recommend purchasing your slimes closest to the gifting date. Please refer to our shipping method transit times to determine the timeframe of your delivery.